AMC Plans

Annual Maintenance Contracts

Predictable IT Support.
Transparent AMC Plans Built For Business.

Choose a managed IT services plan that fits your environment — from single-office setups to multi-branch enterprise infrastructure. Every AMC includes proactive monitoring, defined SLAs, and dedicated specialist support — onsite in India and remote worldwide.

No long-term lock-in
Transparent SLAs
Pan-India onsite + Global remote
Monthly health reports
Choose Your Tier

Three AMC Plans, One Standard of Excellence

Every plan is delivered by our in-house team of five engineers — not outsourced, not call-center scripted. Custom scoping available for unique environments.

Essential

For Small Offices

Reliable baseline IT maintenance for single-office environments and small teams.

Starting fromCustom QuoteScoped to your environment
  • Up to 15 endpoints covered
  • Remote IT support — business hours
  • Monthly preventive maintenance
  • Antivirus & patch management
  • Email & basic network troubleshooting
  • Response SLA: within 4 business hours
  • Quarterly health report
Get Essential Quote
Professional

For Growing Businesses

Full-stack managed IT services for agencies, clinics, recovery agencies, and multi-team offices.

Starting fromCustom QuoteVolume-scaled pricing
  • Up to 50 endpoints + servers covered
  • Priority remote + onsite support
  • Windows Server / Linux server administration
  • Active Directory & Group Policy management
  • Firewall configuration & monitoring
  • NAS / backup & disaster recovery
  • PowerShell automation for routine tasks
  • Response SLA: within 2 business hours
  • Monthly health report + review call
Get Professional Quote
Enterprise

For Multi-Office Operations

High-availability infrastructure management for call centers, multi-branch businesses, and compliance-driven environments.

Starting fromCustom QuoteScoped per branch & SLA
  • Unlimited endpoints across multiple offices
  • 24×7 remote support availability
  • Enterprise networking (VLAN, routing, switching)
  • Multi-site firewall & VPN architecture
  • Server clustering, virtualization support
  • CCTV / IP telephony integration
  • Endpoint security & compliance hardening
  • Dedicated infrastructure consultant
  • Response SLA: within 1 hour (critical)
  • Monthly executive report + roadmap session
Get Enterprise Quote
Side-by-Side

Compare AMC Plans

Choose the plan that matches your infrastructure scale and support criticality.

Capability Essential Professional Enterprise
Endpoints coveredUp to 15Up to 50Unlimited
Remote IT supportBusiness hoursPriority24×7
Onsite support (India)On requestScheduledIncluded
Server administration—IncludedIncluded
Active Directory / GPO—IncludedIncluded
Firewall managementBasicFullMulti-site
Backup & disaster recoveryBasicIncludedAdvanced
PowerShell / automation—IncludedIncluded
Network architecture (VLAN/routing)—On requestIncluded
CCTV / IP telephony—On requestIncluded
Compliance-oriented hardening—On requestIncluded
Response SLA4 business hours2 business hours1 hour (critical)
Health reportingQuarterlyMonthlyMonthly + roadmap
How AMC Onboarding Works

From First Call to Full Coverage

A structured, transparent onboarding process so you know exactly what’s being delivered and when.

01

Discovery Call

A free 30-minute conversation to understand your infrastructure, pain points, and priorities.

02

Infrastructure Audit

A detailed review of servers, network, security posture, and automation gaps — delivered in writing.

03

AMC Proposal

A tailored plan with SLAs, scope, deliverables, and transparent pricing — no surprises.

04

Onboarding & Coverage

Documented handover, monitoring setup, and active support coverage from day one.

Frequently Asked

AMC Questions, Honestly Answered

What exactly is included in an AMC plan?
Every AMC covers proactive maintenance, remote support, defined incident response SLAs, and periodic health reporting. The specific scope — servers, networking, security, automation, CCTV, telephony — depends on the tier you choose and your environment. The proposal you receive after the audit lists every covered item explicitly.
How is pricing structured?
Pricing is custom-quoted based on your endpoint count, server footprint, support criticality, and onsite frequency. There is no flat list price because no two infrastructures are identical. After the discovery call and audit, you receive a transparent line-item proposal — accept, negotiate, or walk away with no obligation.
Is there a long-term contract lock-in?
No. AMC engagements are typically structured as 12-month agreements with a clear exit clause. You can also choose quarterly billing in some cases. The goal is recurring trust, not enforced retention.
Do you support businesses outside India?
Yes. Remote AMC support is delivered globally over secure remote access (AnyDesk, TeamViewer, RDP through VPN, or your tooling of choice). Onsite support is currently available across India.
What happens during a critical incident?
Critical incidents (server outage, ransomware indicators, network down) trigger the response SLA defined in your plan — 1 hour for Enterprise, 2 business hours for Professional, 4 business hours for Essential. Communication is direct via WhatsApp, phone, or your preferred channel — no ticket-queue bureaucracy.
Can I upgrade or downgrade my plan mid-contract?
Yes. Plans are reviewed at the monthly health-report call. If your environment grows or your support needs change, scope and pricing are re-baselined transparently.
Who actually delivers the support?
All engineering work is delivered by our in-house team of five infrastructure engineers — not a rotating helpdesk. This is intentional: continuity of context dramatically improves resolution time and reduces miscommunication.

Ready to talk about your AMC?

Start with a free 30-minute discovery call. No obligation, no sales script — just a clear conversation about your infrastructure and what coverage would actually look like.

Request AMC Quote → WhatsApp Now